Ensure successful order fulfillment from the drawing stage through delivery via a multi-pronged approach including the management of current CAD engineers and continuous networking with prospects, working with fabricators to align capabilities and secure optimal pricing in addition to acquiring a solid rolodex of relationships, and last but not least, relying on proven vendors to guarantee that deliveries arrive on time in excellent condition at the desired location
Implement an organizational digital filing system for all production and sign off to confirm accurate drawings and fabrication files are used appropriately
Quote all projects, bid them properly via an estimate to be seen by clients, invoice all clients for initial deposit, send documents via DocuSign for signature, and send final invoice for balance
Drove ornamental (commercial & residential) projects to successful completion from field measure to install; Fostered client & vendor relationships, produced shop drawings, specified & sourced material, prioritized shop production, scheduled & managed installation crew
Trusted source within the company to recruit & interview individuals for shop & field positions
Directly managed ornamental installation crew; Scheduled & orchestrated additional installation crew to improve efficiency across the company ensuring all work (ornamental, structural, & general contracting) is completed on time & meets quality standards
Qualified all website leads; Schedule sales calls & followed up to close contracts as necessary
CONCEPTUAL KITCHENS & MILLWORK | Project Manager
Ensured organization, communication, & accuracy of all project details including meeting notes, punch lists, manufacturers, doorstyles, finishes, fixtures, & more
Read & interpreted hand drawings to provide accurate pricing & proposals for custom cabinetry
Performed field measures & assisted designers in order confirmations for an accurate & on time delivery
Utilized technology throughout project timelines to create an experience for clients & streamline business processes
Utilized tech-savvy & knowledge of the latest trends & design developments to enhance Instagram community
Provided outstanding customer service throughout the entire process to ensure client success & satisfaction
MASCO CORPORATION | Social Media Analyst
Managed on-going projects & relationships between internal & external key partners across enterprise level programs
Collaborated with external partners regarding the content & presentation of quarterly reports & strategic, data-driven recommendations across nine brands
Leveraged interest areas & goals across brands to facilitate center of excellence best practices & shared learning
DELTA FAUCET COMPANY | Social Media Customer Analyst
Managed social care space; resolved inbound customer contacts through public & private interactions; demonstrated expertise in brand voice & standards in communications with consumers
Drove continuous improvement for customer support through online & social media presence; elevated consumer experience with the brand through coordinating internal resources & external partnerships
Recognized for impactful work & connections developed within the Masco network; resulted in a promotion to Masco Corporation
SLINGSHOT SEO | Search Media Networker
Researched & determined placement & promotion of earned content to enhance client web presence
LIVE NATION | Manager, Concert Club ● Social Media & eMarketing Specialist
Developed, managed, & promoted targeted program to enhance the customer experience, while expanding revenue generation; developed sweepstakes that increased online & mobile engagement
PACERS SPORTS & ENTERTAINMENT | Database Marketing Intern
Managed Conseco Fieldhouse Facebook & Twitter, tracked & reported results; developed & executed targeted interactive promotional events leveraging social media
